Customer Service.

Begin rant.

The guy that is getting so much publicity because he freaked out on a loud speaker and jumped out of a parked plane with two beers.....is an idiot. I've seen him referred to as hero, a guy who just had a melt down, etc. Why is this guy a hero?? Because he stood up for himself? No, standing up for yourself would have been "I'm sorry ma'am or sir, let me help you" not cussing the customer out over a loudspeaker. Ugh. The people who think he is a hero don't take customer service very seriously. I have worked in customer service for a little more than 6 years now, and I know that no matter what your home life is like or what a customer says to you, you slap a smile on your face and do your job. Later, when you are alone, you let off some steam. Or if you are me, you call your best friend or husband and vent until you can't vent anymore.
This guy should have never been in customer service if he couldn't handle a little remark from a grouchy passenger...if that was even the case. Give me a break. I know that being a flight attendant isn't that glorious and you probably don't get treated like you deserve most of the time, but you suck it up and do your job with a big smile on your face. No customer is worth getting fired over.
There are people who are meant to work in customer service and people who aren't. This guy is one of those people who was not meant to work in customer service.

If you can't handle the heat, then get out of the kitchen.

End rant.
Thanks for reading!
Meg